Frequently Asked Questions

Q Athlete(s) names don't fit in the box what do I do?

Answer
The question here is just how big should the name stored and printed should be? A decision was made based on the following observation. When you see a start list names on a TV screen some names are shortened to fit on the screen. Ironicaly some short names are abbreviated because they contain wide characters such as W,M, while long names with short characters such as i,l, aren't.

So a 20 characters limit applies for all names. It is acknowledged that as people remarry and family names become hypenated that the family name may prevent the full athlete name being recorded. See documentation 8.1.10 for how to deal with this. The uniqueness of the name used is nearly always enough to identify the actual athlete. This principle can also be applied to athlete of the match.


Q Why do I get a runtime error when I try to start the program on my work pc/laptop?

Answer
The problem arises because your work pc/laptop has restricted user priveliges to prevent you running programs that your company does not approve of. The solution is to get your IT department to give you local adminstrator rights on your work pc/laptop so that you can run what you want. But you might not want to let them know what you are doing so your stuck. Alternatively use your own pc/laptop.


Q Why does my password not work

Answer
1 Possibly because the caps lock is on.


Q Why are non grey colours used on this site and in the programs?

Answer
Different colours are used to help (me primarily) and some users remember which program is currently being used.

For example, where a venue has the same mens and womens clubs which have the same team numbers for a given club but compete in seperate scoring matches, if both mens and womens programs had the same colour appearance, it would/is very easy in the midday heat of the meeting to put a mens result in the womens match and have the program(s) accept the results. Having different colours rather than multiple grey screens assists in quickly identifying which match is being displayed or required.

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